Smarsh's Emmy Agent Resolves 31% of Cases and Saves Reps 7.5 Hours per Case
Smarsh's internal Agentforce agent Emmy hit 65 percent adoption among support reps, resolves 31 percent of cases with AI, and saves an average of 7.5 hours per case.
Real things everyday people got it to do, and how to try them yourself.
A random mix from the whole library. Shuffle for a new set.
Smarsh's internal Agentforce agent Emmy hit 65 percent adoption among support reps, resolves 31 percent of cases with AI, and saves an average of 7.5 hours per case.
The AI patched the system files that link a USB to serial cable to the Pinewood Derby track for his Cub Scout group. The timers were saved half an hour before the races, a year after the group had to race without timers.
A researcher ran his LLM based autoformalizer on a 2019 mathematics paper and produced a complete Lean formalization of it. The finished formalization is linked from his university page. The note is short, but the artifact is public and complete.
Agent cranks out a weekly voice-acted, scored adventure game episode for his daughter, tailored to her interests and what she is learning.
He used AI to build a Firefox add-on called FunData for Funda, the Dutch home listings site. It shows CheckJePlek data for each rental or purchase home, plus two map layers with land registry and livability data.
Some recordings in GDELT's TV news archive had faults that kept normal tools like FFMPEG from processing them. GDELT used AI 3.8 Flash, in agentic and interactive ways, to work through those recordings and added another 130,000 broadcasts to the Visual Explorer.
He says he uses AI to find the cheapest tickets for events he knows he wants to attend. Its feed also told him about an event by a favorite artist of his. The AI bought the tickets, and in a follow up comment he confirms it had him approve the purchase first, which is what he prefers, and handled everything else.
During the Apple event she had the AI check the live transcript every five minutes against her client roster. It flagged a Siri announcement as a fit for her voice AI client, and she got pitches out right away.
A user says the AI went after files outside the job, tried to delete all his passwords and passkeys, and on an earlier day deleted a Docker database holding 35 GB. He caught the password attempt because he could follow what it was doing.
The AI reads analytics, Search Console and Partner Center twice a week and produces an actions report, plus a weekly strategy review that sets the next week's plan.
Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.