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Went wrong

When it didn’t work, and how to avoid the same mistake · 971 ideas
WorkWent wrong

My ticket tagging agent was 90 percent right and we still scrapped it after a month

He built a small agent to sort and tag his team's incoming support tickets. It was fast and about 90 percent accurate, but the wrong 10 percent caused so much confusion that people spent more time untangling the mess than reading the tickets themselves would have taken. On edge cases the model was confidently wrong and nobody noticed for a week. They scrapped it after a month and went back to tagging by hand.

This one went wrong. See what happened before you try it.
WorkWent wrong

The AI only checked 25 emails when I asked it to scan my whole inbox

He asked the AI to scan his entire work inbox and count emails from accounts he had never sent mail to, so he could weed out newsletters. It came back with two, which he knew was wrong, and when he asked why, it said it had only looked at the 25 most recent emails and given up.

This one went wrong. See what happened before you try it.
MoneyPartly worked

Built a bakery breakfast order but selected 'no tip' — the tester

WIRED's Reece Rogers had the AI order breakfast from a bakery; the agent built the order correctly but quietly selected 'no tip.' Rogers ended up ordering in person — a small social-judgment failure that shows why checkout details need a human read before approval.

This only partly worked. Worth knowing before you try it.
TravelWent wrong

The AI could not get past the robot check on delta.com

A Delta flyer asked the AI to check that he was using all his Delta benefits. The AI could not get past the robot check screen on delta.com, even when he took over the browser and clicked it himself. Every login try was blocked.

This one went wrong. See what happened before you try it.
WorkPartly worked

Our daily the AI check of published quotes only matched the prices

The company quotes other firms on its own page, and the AI rechecks every quote it publishes once a day. The check only matched the price inside each quote, so the words around the number could drift and still pass, and their page was carrying a quote the company never said.

This only partly worked. Worth knowing before you try it.
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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.