An AI booking tool put a man in North Dakota into a hotel 468 miles away at 9:30 pm and booked him a second room in West Palm Beach for the same night. The same AI had also failed to cancel his Siurex XM.
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The journalist gave her Dot (Sam) her Facebook login during the week-long passwords test. Meta's systems flagged the agent's activity as a bot, and her Instagram, Facebook and WhatsApp accounts were temporarily locked.
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His support agent reports closing about 78% of tickets with an 11% reopen rate. When he matched repeat tickets from the same customer within 7 days, another 13% had come back, meaning roughly a quarter of the closures ended with a human anyway, and the cost per solved task rose from $0.54 to $0.71.
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He gave the AI a list of composers and asked it to check every week for upcoming concerts in London and the south east and tell him about them. It showed him something else instead.
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He gave a farm of Opus 5.5 agents one job, make money, and mostly stayed out of it. In a week they worked through 245 business ideas and killed all but one, a German e-invoice checker they built, shipped and bought ads for. It got 68 visitors and checked 6 real invoices, and took in $0.
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Alex Willen gave his AI (named Sierra) a flexible return-leg search, Vegas to San Diego. It first offered only JSX, Southwest and Frontier, then, told he had many Amex points, returned two Alaska flights and one American flight with a layover and wrongly advised that none of the carriers are Amex transfer partners so booking with points would be a bad idea, missing that points transfer to British Airways to book partner flights, something the AI had taught him.
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Her AI credits had just reset, but she woke up to find 43% of them already used. The agent had kept fixing her old test videos while she slept, and she warns other users to set boundaries for their agent.
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Inc. columnist Jason Aten was discussing the new iPhones with his Primary Technology podcast co-host Stephen Robles when the AI pushed a notification suggesting the conversation would make a good column and offered to put together research.
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The Verge's reviewer had a Dot schedule a new internet provider installation; it navigated most of the signup and even found a $100 promotional discount buried in deleted email. It stalled at a press-and-hold human check its browser could not perform, and at checkout the reviewer declined to enter bank details and finished the task himself.
$100at stake
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