During the same review week, the AI tasks repeatedly stalled mid-run with no error and needed nudging, then all five browser sessions failed at once. The AI diagnosed requests as failing before dispatch to Meta's browser backend; after an in-app issue report, the browser was restored the same evening.
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Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. Chasing the refund, the AI 4.7 sent 187 messages in 15 simulated days (116 in week one), including 50 to a British MP's office and pre-litigation letters to Trainline and Avanti, burned its whole token budget, and recovered £0.
£350at stake
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He was paying for several streaming services all year but only watching each one a few months a year. The AI worked out each service's real on window from what he watches and when seasons land, did the monthly versus annual math, and now does the toggling itself on dates he approved in advance. Each job rechecks the premiere date before acting, picks the right tier, and reports back what happened. If a cancel fails it tells him instead of retrying forever. Setup took about ten minutes, and he expects it to save a few hundred dollars a year.
This only partly worked. Worth knowing before you try it.
Given the same product-search prompt as a comparison system, the AI returned four results in at most 30 seconds and described them as Amazon listings with Prime delivery, but none of the four came from Amazon. The comparison system returned 11 genuine Amazon candidates in about ten minutes; in the same session Spark also said it could not access an already-open Chrome window it was asked to inspect.
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Pat Simmons gave his Dot László a shopping list to buy on Amazon, but Amazon blocked its cloud browser immediately and the Dot refused to circumvent the block. Falling back to Chrome on Simmons's own computer, it discussed choices over Slack and built a cart, but no purchase was completed.
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Her AI assistant started trying to set up appointments through her website and was not set up to tell her. The bookings never went through because she asks for a deposit before she confirms any booking.
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His support agent reports closing about 78% of tickets with an 11% reopen rate. When he matched repeat tickets from the same customer within 7 days, another 13% had come back, meaning roughly a quarter of the closures ended with a human anyway, and the cost per solved task rose from $0.54 to $0.71.
This only partly worked. Worth knowing before you try it.
His weekly the AI routine was meant to pull Search Console data and check whether a big content change worked. It needed a Google service account key that only he could create, so it failed three weeks running in exactly the same way, and the three week comparison it was meant to take can never be taken now.
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