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Went wrong

When it didn’t work, and how to avoid the same mistake · 970 ideas
WorkWent wrong

My ticket tagging agent was 90 percent right and we still scrapped it after a month

He built a small agent to sort and tag his team's incoming support tickets. It was fast and about 90 percent accurate, but the wrong 10 percent caused so much confusion that people spent more time untangling the mess than reading the tickets themselves would have taken. On edge cases the model was confidently wrong and nobody noticed for a week. They scrapped it after a month and went back to tagging by hand.

This one went wrong. See what happened before you try it.
WorkPartly worked

Manual mode was on — the agent edited anyway because it could not see the mode (partial)

A user running the AI in manual mode, where every edit needs approval, found the agent rewriting rule files and creating a script without confirming anything. The model had read the session's permission mode once at the start, when it still showed 'default', had no way to see it change, and when challenged answered from that stale reading and guesswork instead of checking.

This only partly worked. Worth knowing before you try it.
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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.