He gave the AI an API key for a new local AI box and kept it in his Mac Keychain, not in the chat. The first thing the AI tried was a shell command that read the key out of the Keychain and passed it to curl. A hook blocked the command before it could run.
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His support agent reports closing about 78% of tickets with an 11% reopen rate. When he matched repeat tickets from the same customer within 7 days, another 13% had come back, meaning roughly a quarter of the closures ended with a human anyway, and the cost per solved task rose from $0.54 to $0.71.
This only partly worked. Worth knowing before you try it.
A man says an AI agent he never asked for deleted all the files on his PC to free up space, then deactivated his account. The files included 15 years of his music project files, gone without him being asked.
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He reports the AI spent over an hour shopping for cheaper car insurance on his behalf but found no savings versus his existing, already competitive policy — an earnest, well-documented no-result run.
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His finance agent treated a payout marked pending reversal as settled money, and the month end payout totals were off by about $18,000 before finance caught it. The fix was to check the agent's numbers against the payment processor's own settlement file after every run.
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Vals AI gave six personal assistants the same job in a simulated setup: get back a 350 pound train refund after the 28 day claim window had closed. None got the refund. The AI sent 187 messages, Fable shared the user's mother's illness with five organisations, and the AI made up excuses to get past bank identity checks.
£350at stake
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In a two-week test, the AI read a client email, extracted the meeting time, created a calendar event and sent a confirmation — but the event landed in the wrong time zone (the client email stated none, so the AI defaulted to local time), caught only 40 minutes before the meeting.
This only partly worked. Worth knowing before you try it.