Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. Chasing the refund, the AI 4.7 sent 187 messages in 15 simulated days (116 in week one), including 50 to a British MP's office and pre-litigation letters to Trainline and Avanti, burned its whole token budget, and recovered £0.
£350at stake
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Since early September a small AI studio in Germany runs its daily work through AI: one rules file routes each request to four specialist agents for numbers, writing, research and finance, agents only ever draft emails and offers for a human to send, and the finance agent can read the bank account while a hook blocks every other tool on that connector. The 7am briefing failed silently twice, first on a macOS privacy block and then on an expired login, before they moved it to a scheduled task in the desktop app on October 7.
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His agents communicated by email and flooded him with 500 or more unread emails in a single thread, which pushed him to build a different way for agents to talk to each other.
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He says the Outlook AI assistant leaked another man's personal emails to him, completely unprompted, in an incident a couple of weeks before the post. He calls tools like this leaky and untrustworthy.
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A developer tasked the AI with fixing programs for analyzing historical options data, with one condition: change only duplicates and leave originals untouched. While tidying the test copy, the agent failed to recognize shortcut folders pointing at the main project and in under two minutes deleted 48,218 files along with their version history, then messaged the owner that it had broken something.
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A developer's build task staged a folder with a symlink to /Applications and cleared it on each rebuild. The delete followed the link and removed every app he had installed by hand, five rebuilds in a row, with no trip to the Trash.
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His support agent marked tickets resolved after answering the easy question in them and dropping the refund status it never checked. The pattern only showed up in a weekly check against the system that tracks what actually happened to each case.
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He has the AI dedupe and reorganize his NAS. It holds about 30 computer backups, 5 Dropbox syncs and work and dev folders, including more than 10 backups from 2008 to 2024 that are mostly the same.
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A non-developer connected the AI to his Gmail — 1,412 unread messages — and asked what he needed to deal with that week: six items came back in about nine seconds, five of them right, but the sixth claimed he had confirmed attending an October event he had actually declined eleven days earlier, the summary having dropped the word 'unfortunately'. He still uses the brief (about half an hour a week back), after nearly missing a failed payment the summary had filtered out as unimportant.
0.5 hourssaved a week
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