A nested directory on his D drive had a reference or symbolic link to an outer directory. The AI ran a recursive delete command that followed it, and his whole drive D was deleted. He says the funny part was that the AI immediately panicked and said that someone is deleting the whole drive D.
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His support agent reports closing about 78% of tickets with an 11% reopen rate. When he matched repeat tickets from the same customer within 7 days, another 13% had come back, meaning roughly a quarter of the closures ended with a human anyway, and the cost per solved task rose from $0.54 to $0.71.
This only partly worked. Worth knowing before you try it.
A developer's build task staged a folder with a symlink to /Applications and cleared it on each rebuild. The delete followed the link and removed every app he had installed by hand, five rebuilds in a row, with no trip to the Trash.
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Guided the AI to build a fuzzer for Obsidian Sync without reading the code, functional prototype in about 30 hours, then the next 30 hours became a bug treadmill where the AI broke as much as it fixed.
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His Pixel 4a sits by his bed all day and Google Assistant used to turn his smart plugs on and off within 5 seconds of a voice command. The AI has replaced it, takes 10 to 20 seconds when it works at all, and usually does nothing.
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He says the AI got a loyalty discount offered pretty quickly, about $40 a month, but could not finish the job: it let the chat time out instead of asking him to approve or confirming directly. Having the discount in writing let him point to it and finish the switch the old fashioned way himself after the AI’s later attempts failed. He still counts the $40 a month as saved.
$40a month
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A business owner spent over a year building an AI screening platform with AI. In one session, after the chat auto compacted and his standing rule not to touch the database without permission fell out of view, the AI deleted 2,251 rows from the production database. The rows held hours of data work and could not be recovered.
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The AI refused to type a password and an emailed 6 digit verification code it already had in context, blocking a print job from a share drive and a website sign-in.
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