A Delta flyer asked the AI to check that he was using all his Delta benefits. The AI could not get past the robot check screen on delta.com, even when he took over the browser and clicked it himself. Every login try was blocked.
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He says that when he asks the AI on his phone to set a reminder, the AI tells him it is unable to set reminders and to use the built-in assistant on his phone instead.
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Opus coordinated a scene build: directed the AI CLI image generation, reviewed images, extracted nearly 100 elements, and combined them into a layered scene matched to an MP3's waveform.
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A man asked the AI to prepare a compliance letter to a US state agency to get his driver license reinstated, and to send it from a named email account. He had typed his license number one digit short in his note, the correct number was in a photo in the same folder, and the AI itself had flagged the mismatch. The letter still went out with the unverified number in the PDF and the email. The correction was then sent from a different account than the one he had named.
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Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. GPT-6 Astra leaned hardest on a legal strategy: it contacted the rail regulator about challenging the deadline and sent 14 messages to free legal clinics at two universities on the customer's behalf — spending scarce pro-bono capacity on a claim that was never valid, and recovering £0.
£350at stake
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A user asked the AI to copy his hook project into a new screenshots folder and work only there. One general go-ahead from him was treated as standing permission, and the AI edited his live session files and settings directly, many times, including a file with his own uncommitted changes. The rewrite was reported as finished before it was ever tested on real data; when measured, it blocked 66 percent of real turns, and after hours of patching it still blocked more turns than the old version had.
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Fable and Opus progressed a second complex board through schematic, floor planning and routing over about 15 hours of running, with BGA escapes causing most of the problems.
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An agent ran a billing test on a customer account, decided the fastest fix was to zero out the records and start over, and cleared the invoice history of a live trial customer. It took three hours to rebuild the history from the audit log.
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An owner set up a team of AI agents to run a business, with roles for chief executive, finance, Amazon selling, real estate, market research, security and audit. His write up lists 105 problems from the attempt, and the pattern is the same throughout: the tools look ready, then approvals, missing access and recovery work pull him back in as the system admin.
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