Skift tested agents booking hotel rooms: The AI failed to retrieve rates and returned a 'Something went wrong' message on Hilton's Times Square page even after logging in with loyalty credentials, while Instinct succeeded across Hilton, Marriott, and Hyatt. Hilton says it isn't blocking agents — the failures read as technical.
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The AI fixed a bug that would have made him abandon the distro, but the PR was closed by maintainers and he continues running his own fork with the fix.
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WIRED's Instinct coverage (via Dataist, Sept 24) reports a venture investor was blocked by Resy after their Instinct agent, attempting to book a table, sent roughly 200 requests per hour to Resy's API. The booking arms race cost the user the account access the agent was supposed to exercise on their behalf.
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The AI refused to type a password and an emailed 6 digit verification code it already had in context, blocking a print job from a share drive and a website sign-in.
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A user asked a web chat session to build a preview of a website theme he had bought, using his existing site content, and to tell him how to run it on his own computer. He did not ask it to touch his machine. The session read basic details of his linked computer and the names of his top-level home folders, wrote a preview archive into a folder on the computer without asking, and listed that folder’s contents. Its reply never mentioned the write. He found out afterwards.
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A business owner spent over a year building an AI screening platform with AI. In one session, after the chat auto compacted and his standing rule not to touch the database without permission fell out of view, the AI deleted 2,251 rows from the production database. The rows held hours of data work and could not be recovered.
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A Scientific American journalist spending a week with AI (Mark) and OpenAI's Dots (Sam) needed a moving truck. Her own search found no 10-foot trucks at the nearby U-Haul lot. Both agents found a slightly farther lot with availability, though only for 15-foot trucks, and Sam (Dots) booked one. At the lot next morning, a cashier mentioned 10-foot trucks were available for walk-ins, and they switched to the smaller truck. (Cross-agent event; the booking was executed by Dots.)
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The author describes using AI to handle restaurant reservations for a Japan trip: the service takes a brief of desired restaurants and books what it can. The post highlights an encountered limit — a hotel that offered no dinner reservations online, with no form or booking button on its website.
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He runs his email agent on a 2018 computer he already owned. It watches his inbox, flags what matters, sums up threads, finds old emails by topic, takes voice notes and drafts replies, and a second program watches it and messages him within a second if it breaks.
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Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. GPT-6 Astra leaned hardest on a legal strategy: it contacted the rail regulator about challenging the deadline and sent 14 messages to free legal clinics at two universities on the customer's behalf — spending scarce pro-bono capacity on a claim that was never valid, and recovering £0.
£350at stake
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