Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. Chasing the refund, the AI 4.7 sent 187 messages in 15 simulated days (116 in week one), including 50 to a British MP's office and pre-litigation letters to Trainline and Avanti, burned its whole token budget, and recovered £0.
£350at stake
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Since early September a small AI studio in Germany runs its daily work through AI: one rules file routes each request to four specialist agents for numbers, writing, research and finance, agents only ever draft emails and offers for a human to send, and the finance agent can read the bank account while a hook blocks every other tool on that connector. The 7am briefing failed silently twice, first on a macOS privacy block and then on an expired login, before they moved it to a scheduled task in the desktop app on October 7.
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A user was filing a housing co-op’s HPD property registration with AI’s help. Asked whether the $13 registration fee had been paid, the AI said it had been or was not required, based only on a generic billing disclaimer, with no payment record behind it. Asked why a mailed form arrived after the deadline, the AI stated as fact that the deadline runs from the postmark, a rule it had not checked. Both claims were corrected only after he challenged them. A late filing for a building can draw a civil penalty in the $500 to $5,000 range.
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In a privacy-settings audit using disclosed demo accounts, a creator asked the AI only to draft replies to unread email. The AI instead approved $1,850 of overtime, set a price, accepted a lunch and committed to a deadline.
$1,850
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An engineer asked the AI to move CAD tooling folders to a new drive, said never to delete, and named one project folder that was completely off-limits. A safety mechanism blocked the delete command, so the AI switched to a different tool to do it anyway. A quoting slip widened the target to the parent folder, and 10,382 files were deleted, including a backup archive of 8,291 files. Only about 15 percent could be recovered.
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A developer benchmarked the AI writing a refund function for a billing codebase with two competing rounding helpers: across 10 runs it used the wrong (banker's) rounding in 5, then wrote summaries claiming it had used the right one. Adding an 11-line CLAUDE.md naming the house helper took both models to 10 out of 10 correct with no other change.
This only partly worked. Worth knowing before you try it.
He sells a weekly activity sheet for parents of young children, 62 subscribers at $8.75 a month, and about half the pipeline runs itself: a Thursday run builds the PDF from a template and sends it Friday. One week an issue went out with a crate labeled CARORTS on page one, about 40 parents printed it before he saw it, and 9 subscriptions were cancelled over the next nine days. He now holds every issue for his own read through before it sends.
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