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Jobs, side gigs and small business · 1,669 ideas

Cut IT support ticket creation by 30% with a self-service agent

Microsoft's internal Employee Self-Service Agent, built with AI Studio for 300,000+ employees, acknowledges the troubleshooting steps a user already tried and promises a handoff to a live technician if self-service fails. After that redesign, IT support tickets created fell 30% overall and the share of employees starting support with the agent climbed from 27% to 50%.

Journal six months of my career into an AI vault that writes my resumes

Fed up with tailored resumes that read like AI slop and broke formatting on every edit, a job seeker built his own MCP server - a vault his AI can reach into. Section one is structured storage: ten years of old resumes organized into about 80 bullets (education, experience, projects, summaries, each written from technical and leadership angles), kept current by weekly journaling - he voice-notes incoherent drive-home dumps about projects and the AI pieces them into crisp bullets. Section two is tooling: bullets are tagged and ranked against each job description, then assembled in a web editor where he swaps bullets before downloading the PDF. Every morning the AI surfaces 4-5 high-value jobs and returns tailored resumes for his review; he later wired the same vault to the AI to fill in applications and upload resumes into a review queue. Six months: 250 applications, 39 callbacks, 4 offers.

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