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Answer my clinic's phones with AI, and grade the calls it gets wrong

The same clinic director built his own phone switchboard where an AI voice answers patient calls first, transcribes them in real time and writes summaries and to-do lists. When two AI models disagree on how a call should be classified, the call lands on a grading screen where he taps number keys to mark the right answer.

My support agent emailed the customer before I could

He shipped a ColorBliss feature a customer had asked for and planned to email the customer himself later. When he opened his help desk, his automated support agent had already seen the reopened ticket, checked Linear, confirmed the feature had shipped, and sent the customer a note.

Follow up every AI receptionist call so no customer hears silence

In Tye Gordon's Lauderhill businesses, the agent roster includes Hope, whose whole lane is the gap after the AI receptionist takes a call: Hope follows up on those calls and sends the customer update texts and thank-you emails, each one approved by Tye first. The design point is that an answered call is not a finished job — somebody still has to close the loop with the customer, and that somebody is an agent working from the call record.

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