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Work

Jobs, side gigs and small business · 1,669 ideas

Plumbing owner's agents run the back office, but big quotes stay human

Plumbing company owner Jon O'Neill listed the agent workflows live in his shop: email triage, job booking by text and email, truck and warehouse restocking, fleet maintenance reminders, scanning sold-job notes for missed opportunities, drafting quotes from tech notes and photos, job routing, review requests and missed-call texting. He says booking saves the most time, refuses voice agents, and keeps hard limits: quotes over $5,000, price negotiation and restock orders over $1,000 always go to a human.

Three beauty shops, one owner: the blog writes itself from treatment photos

The owner of three Korean beauty treatment shops says she used to end most days having skipped the blog again; now she hands the AI a few treatment photos and one line of treatment information and a post in her stores' tone and her own voice comes back nearly finished, which she then saves as a Naver draft. Posting frequency is visibly up, the setup handles the recurring work, and she now teaches the same sequence to her staff.

WorkWent wrong

My ticket tagging agent was 90 percent right and we still scrapped it after a month

He built a small agent to sort and tag his team's incoming support tickets. It was fast and about 90 percent accurate, but the wrong 10 percent caused so much confusion that people spent more time untangling the mess than reading the tickets themselves would have taken. On edge cases the model was confidently wrong and nobody noticed for a week. They scrapped it after a month and went back to tagging by hand.

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