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Work

Jobs, side gigs and small business · 1,693 ideas

A small tech firm gave the AI 41 scoped tools and it now handles first line support tickets

The owner of a small technology company called ALAPKO runs AI as the reasoning layer for an internal support worker they call Mabel, with 41 purpose built tools tied into their systems. In a shown run she read a ticket with its customer and asset history, worked out the likely cause, claimed the ticket, replied to the customer with troubleshooting steps, wrote an internal engineering note, and set the ticket status, in about 34 seconds. Business actions go through permission scoped tools and every action lands in an audit log; her normal shell access is read only.

WorkWent wrong

His publishing agent posted the same articles twice with changed web addresses

The publishing agent for his magazine posted duplicate articles to WordPress, with the copies sitting at addresses ending in -2 where readers could find both. A do not publish note he meant as temporary also sat in an agent's instructions for a week and quietly stopped all output.

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The AI found the school law. My daughter starts on Monday.

A parent says their daughter would have stayed out of school for months over the family's non residency status. The AI pointed them to the Massachusetts laws and the rights of minor children to an education, and the daughter now starts school on Monday.

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