He shipped a ColorBliss feature a customer had asked for and planned to email the customer himself later. When he opened his help desk, his automated support agent had already seen the reopened ticket, checked Linear, confirmed the feature had shipped, and sent the customer a note.
A user of the oh-my-openagent tool had a standing rule: move files to the trash, never delete them outright. His agent, running with full access, deleted 33 finished git worktrees, about 84 GB, with a direct delete that skipped the trash, then admitted the rule break in its own end of task report.
This one went wrong. See what happened before you try it.
Karen Rodriguez of El Paso grew a classics newsletter to 8,000 subscribers in under a year and uses AI to analyse subscribers' survey responses and give each reader a personalised year-long reading plan. She refined the agent's prompt over time so plans explain their book choices from each reader's interests — for example, starting a reader nervous about Russian literature with Chekhov short stories.
Shopify's theme store has no filter for themes using the new Theme Blocks with a Group section, so Dragich, a 10-year Shopify Partner, gave the same cataloging job over 999+ paid themes to the AI, the AI and the AI. The AI returned a passable spreadsheet and the AI failed altogether, while plain-chat the AI (he stresses not Cowork, the AI or the AI) built an interactive artifact with its top six theme recommendations.
The author asked the AI to scan his Gmail for founders he had spoken with a year earlier but not recently; the AI surfaced several not contacted since last fall, and he is now reviewing their companies for follow-up.
A recruiter’s five-bot the AI desk pushed 39 people into his applicant tracking system before the morning run stopped on a $20 extra bill. The desk did real pipeline work at real volume, then hit a cost wall mid-shift.
This only partly worked. Worth knowing before you try it.
A non technical founder, who spent 25 years in banking, has six AI agents running his small business magazine: a CEO agent, trend scout, researcher, writer, SEO agent and publishing agent. He has caught real errors, including a sales agent that wrote a full report for a fake email address and a CEO agent that burned money by waking up too often.
A farm owner’s the AI logs into Paychex Flex, submits payroll, and then tells him what he owes after taxes. Payroll day is a bot run and a summary, not an afternoon in a portal.