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Jobs, side gigs and small business · 1,669 ideas

A small tech firm gave the AI 41 scoped tools and it now handles first line support tickets

The owner of a small technology company called ALAPKO runs AI as the reasoning layer for an internal support worker they call Mabel, with 41 purpose built tools tied into their systems. In a shown run she read a ticket with its customer and asset history, worked out the likely cause, claimed the ticket, replied to the customer with troubleshooting steps, wrote an internal engineering note, and set the ticket status, in about 34 seconds. Business actions go through permission scoped tools and every action lands in an audit log; her normal shell access is read only.

Settlement program cuts a bookkeeper's 12-hour Thursday to under one hour

Alongside his homemade TMS, Wes Oberman built a settlement payroll program that calculates every driver's pay automatically. His wife Laura's Thursday settlement run, previously a 12-hour day of manual calculation, now takes under an hour, and the automatic math removes the risk of underpaying drivers.

11 hourssaved
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