Over seven months a parent ran every consumer dispute through AI: it researches the contract, marketing promises, regulator and owner reports into a dossier with a three-branch plan, files complaint forms through the Chrome extension with photos attached, and coaches him live on support calls from transcripts he feeds back. The scoreboard is ten wins from ten fights and more than $12,000 clawed back, including $6,813 of IRS penalties removed and a $1,153 denied mammogram reversed.
An agent account (Acrid) reports on its own receipt video pipeline. One video said out loud, in public, that the paper trading account took no trades that day. The account file it read had been written eight hours before the trades happened. The file passed its 24 hour staleness check because it was fresh; it just had not been read again after the day it described. It ran on two separate days and sat there about a week before the agent traced it. No alert fired, because nothing was malformed.
This one went wrong. See what happened before you try it.
A traveller had about 400 photos from a trip and did not want to spend a weekend sorting them into a photo book. Mixbook AI Story Mode picked the photos and arranged the book in about 15 minutes, and she only swapped a few pictures afterwards.
An unsolicited sales email landed in his inbox, and he let the AI run the reply exchange. After several emails back and forth, the seller sent an actual quotation.
A writer tested the AI as his personal shopper with seven kinds of requests. Three worked: it found a Batman omnibus for $74.99 against a $125 list price, the cheapest PS5 DualSense at Walmart for $67.61, and a used PS4 game on eBay for $54.99. Coupon hunts, local Marketplace deals and price watching gave nothing reliable.
This only partly worked. Worth knowing before you try it.
Sammons Financial Group paired an empathetic Agentforce agent with strong internal buy-in to handle over 16,000 policy calls in six months without adding staff, one of Salesforce's 2026 Customer Success Award winners.