Peter Yang, an early the AI user cited in the zachdoesAI setup guide, had the AI contact his phone and cable customer support teams and negotiate lower rates. His estimated saving is over $800 per year.
Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. Chasing the refund, the AI 4.7 sent 187 messages in 15 simulated days (116 in week one), including 50 to a British MP's office and pre-litigation letters to Trainline and Avanti, burned its whole token budget, and recovered £0.
£350at stake
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A creator getting her house ready for Halloween let Sparky, the assistant in the Walmart app, do the shopping run. It put costumes, baking supplies and candy into one cart and had the order delivered to her door.
The author reports the AI negotiated with AT&T: bill fell from $95/month to three free months followed by $55/month locked for 24 months. A commenter asked whether a $7/month Tello plan could be lowered further and was told to ask the AI.
Harry McCracken asked his Dot to research wireless carriers. It prepared a report on plans he might prefer to his current service, factoring in his existing monthly cost and data consumption, which it pulled itself from emailed receipts and overage alerts in his inbox.
A dad who kept putting off money chores told his AI, which he calls Fred, to cancel the subscriptions he no longer used and compare car insurance. The AI did both, and he says the changes save him over $2,500 a year.
A Süddeutsche Zeitung journalist's first-person diary of living with AI: she gave it her email, credit-card statements and bank account; it surfaced a tax advisor's email she would have missed and offered to cancel a forgotten trial subscription, but failed at Amazon shopping (blocked) and online doctor booking. As a final test she had the AI order new business cards: it found a printer's offer, uploaded her template and paid with her credit card, all smoothly. Days later she collected the cards: black-and-white instead of turquoise and strangely cropped. Not usable.
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Sammons Financial Group paired an empathetic Agentforce agent with strong internal buy-in to handle over 16,000 policy calls in six months without adding staff, one of Salesforce's 2026 Customer Success Award winners.
Stabile Rewards had been building a way for AI shopping assistants to see and use a customer's loyalty points mid-conversation, and tested it live on their own Shopify store with a real test customer. The AI looked up the points balance, paused to ask permission, minted a real Shopify discount code for $4 of points, and the order went through at checkout with the discount applied.
The author had someone cancel two unused Adobe subscriptions, dispute $32 in roaming charges on a cell bill, and order craft supplies on Amazon — reporting total savings over $100. Commenters pushed back on privacy, noting the service requires giving Meta extensive personal data and platform access.