Kndarp sent the AI a photo of a broken IKEA cupboard door with its article number. The AI searched his emails for the original order number, reached out to customer support on chat, and arranged a replacement parcel arriving next week at no cost — 'No £ spent.'
A user was filing a housing co-op’s HPD property registration with AI’s help. Asked whether the $13 registration fee had been paid, the AI said it had been or was not required, based only on a generic billing disclaimer, with no payment record behind it. Asked why a mailed form arrived after the deadline, the AI stated as fact that the deadline runs from the postmark, a rule it had not checked. Both claims were corrected only after he challenged them. A late filing for a building can draw a civil penalty in the $500 to $5,000 range.
This one went wrong. See what happened before you try it.
Across the same two-week inbox-and-calendar test, the AI proactively flagged every one of the author's seven calendar double-bookings before the meetings occurred.
A Business Insider Japan writer gave OpenAI Dots access to his email and calendar. When event and interview mail arrives, Dots pulls out the date and the job and puts it in his calendar. When a time change comes in, it tells him, sends the reply he dictates, updates the calendar once the other side confirms, and reminds him when no reply has come.
The road to a takeoff spot they fly from was not on OpenStreetMap, though satellite images showed the track. They built a tool called osmctl, and the AI drove it and mapped the road.
Tech journalist Lance Ulanoff connected his personal Gmail to his AI 'Charlie' and asked it to check for anything pressing he had missed. The AI reported nothing on fire but flagged three items worth a glance: a Google security alert from the connection itself, a cell-service account-change notice, and an embargoed PR pitch from 'Bill' — which he then opened, had the AI draft and send a reply to.
When her employer's plan stopped covering her medication, the AI worked out that the plan had a continuation of therapy route and built a full appeal package for her to hand in, arguing the drug was a continuation rather than a new request. She filed it, and her doctor used the letter template it wrote.
This only partly worked. Worth knowing before you try it.
Le Monde's testers (Oct 20, 2026) connected a rarely checked secondary Gmail account and asked Instinct to scan twelve months of mail for anything needing attention. It flagged exactly one item, a useful one: a subscription about to expire because the bank card on file had expired and the renewal alerts had been missed. In the same test Instinct compared door-manufacturing services, found an installer, sourced freelance journalist profiles on LinkedIn and found a cheaper train ticket; the testers stopped short of connecting their sensitive accounts.
In a Vox feature on personal agents, entrepreneur Matt Van Horn said his wife sent Instinct a photo of a parking ticket with no instructions at all. The agent, which already had her credit card on file, simply paid it.