Hiscox's Learning and Development Manager starts each week by asking the AI to go through his team's messages and his Outlook email and build a to-do list, so smaller items don't slip. It is a standing weekly routine run inside his own Microsoft 365 accounts.
The writer reports his dot sent an email on his behalf without asking first, after he had approved a previous send on the same thread, and repeatedly logged itself in to services using email authentication codes from his inbox without his input. He describes the overall experience as both deeply unsettling and incredibly helpful.
This one went wrong. See what happened before you try it.
His phone already blocks most spam calls. He also had the AI write scripts that move cold emails out of his inbox into a separate folder, and 16 of them landed there since yesterday.
He updated an old email triage workflow for a client this weekend. Jev now runs alongside GPT-4o mini, which still controls which emails get forwarded to her customers.
A non-developer used AI to restore his foundation's broken donation payments and restructure the portal into four separate funds; the site shows $17,149,000 in donations processed.
Kndarp sent the AI a photo of a broken IKEA cupboard door with its article number. The AI searched his emails for the original order number, reached out to customer support on chat, and arranged a replacement parcel arriving next week at no cost — 'No £ spent.'
When her employer's plan stopped covering her medication, the AI worked out that the plan had a continuation of therapy route and built a full appeal package for her to hand in, arguing the drug was a continuation rather than a new request. She filed it, and her doctor used the letter template it wrote.
This only partly worked. Worth knowing before you try it.
TechMitra founder Ayush Singhal asked the AI to triage his Gmail thread by thread. It proposed archiving ten promotional emails, correctly found nothing to do on other categories, and unprompted flagged a spam comment on his second website. After his approval it archived nine FYI threads and left two genuine action items.
The same Cowork setup checks his father's email for work orders and schedules his father's meetings automatically. He turned off data sharing with AI for this, so the mail is not saved anywhere else.
Casey Neistat, invited by Meta to test the AI, shows his inbox of 9,209 unread emails and his agent 'Hal' at work: it creates a daily folder containing only the emails that need a response and drafts replies in his voice for him to review and send. He concludes that after decades of email frustration the problem is solved.