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Catch my duplicate Southwest tickets and save me about $1,200

Creator Jen Lehner says in an Oct 19 Facebook reel that Instinct proactively texted her that she had accidentally booked duplicate Southwest Airlines tickets for herself and her daughter out of St. Louis on both Friday and Saturday. She confirmed the booking, it was canceled in time, and she received a full refund saving approximately $1,200.

$1,200

How it works

  1. Monitor her flight bookings
  2. Detect duplicate Southwest tickets for her and her daughter out of St. Louis on both Friday and Saturday
  3. Proactively text her a warning
  4. She checks and confirms the booking
  5. Duplicate canceled in time
  6. Full refund received, about $1,200 saved

Why it’s worth knowing

The agent spotted a duplicate family booking the user did not know she had made and texted her before the refund window closed.

Where it’s from

Summarized from a public post on facebook.com. See the original ↗

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