My 17 bots do the back office work, but nothing goes out without a click
A man in Korea runs 17 AI bots for the back office of his distribution company. The bots get statements, customer emails and claim rows ready, then post each one in Slack so a person can approve or cancel it before anything goes out.
How it works
- Bot prepares a statement, customer email or claim row
- Bot posts a Slack card with Approve and Cancel buttons
- A person clicks
- Bot sends it or stops. Two Cancel clicks caught real bugs: a delivery fee charged on every line instead of once per order, and a spend answer that counted one store when the customer meant every store of the brand
Why it’s worth knowing
Seventeen bots run a real company back office on one 100 dollar a month plan, and the cancel button is what makes it safe to let them.
Where it’s from
Summarized from a public post on botsinproduction.com. See the original ↗