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Marketplace swapped its help bot for workflows that fix listings

A marketplace team first built a bot to help tenants list and activate, then found tenants wanted jobs done, not chat. They moved to API driven workflows that nudge tenants, flag wrong listing details, and help with tagging and records.

This only partly worked. Read what happened before you try it.

How it works

  1. Built a bot for tenant listing help
  2. Found tenants wanted tasks done, not chat
  3. Mapped where listing jobs broke down
  4. Added workflows that nudge tenants and flag missing or wrong details
  5. Used workflows for tagging, discoverability, and ledger checks

Why it’s worth knowing

Tenants ignored a chat bot, but quiet background workflows that flagged errors and nudged at the right moment got the jobs moving

Where it’s from

Summarized from a public post on youtube.com. See the original ↗

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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.