A review engine asked his past customers for reviews and got three five star ones on day one
His system asks customers for a Google review after their first service, through its own tracked links, with up to 17 text and email touches over 12 months that stop the moment someone clicks. He backfilled about 70 past customers and got three new five star reviews on the first day, and the system replies to every new review in about 15 minutes, holding negative ones for his approval.
How it works
- A first service is completed
- The system sends a review ask by text and email with a tracked link
- It follows up to 17 times over 12 months until the customer clicks or opts out
- New reviews get a reply in about 15 minutes
- Negative reviews wait for his approval
Why it’s worth knowing
It keeps asking politely for a full year, stops the second someone clicks, and never answers an angry review on its own.
Where it’s from
Summarized from a public post on reddit.com. See the original ↗