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HVAC tech's AI shops parts prices mid-call and banks every job for the next tech

Senior HVAC technician David Gharamany at Art of Comfort checks from a customer's home whether a part is at the shop, how fast he can get it, and which seller is cheapest, with the company's AI engine doing the shopping. Every service call's data is fed back into the system so the next technician facing a similar fault can pull up his fixes instead of phoning him, and the same system handles customer calls so the shop stops missing them.

How it works

  1. Arrive at a no-cooling call and diagnose the fault
  2. Ask the AI whether the part is in stock at the shop and how soon it can arrive
  3. AI compares sellers and prices instantly
  4. Log the call's data into the shared system
  5. Next technician with a similar situation retrieves the earlier fix from the system

Why it’s worth knowing

The system turns one senior tech's 20 years of fixes into a shared memory, so junior techs stop phoning him and pull his past calls instead.

Where it’s from

Summarized from a public post on kioncentralcoast.com. See the original ↗

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