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Erica at Bank of America ordered my replacement card

The poster used Erica, the Bank of America AI assistant, to order a replacement card, and says it was faster than hunting through the bank's menus. Erica went from a curiosity to a time saver.

How it works

  1. Asks Erica, the Bank of America AI assistant, for a replacement card
  2. Erica orders the card on the poster's account
  3. The poster says it beat finding the option in the bank's menus

Why it’s worth knowing

The bank's assistant did the whole job in chat, faster than the bank's own menus.

Where it’s from

Summarized from a public post on bsky.app. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be
2The prompt, with the steps
3The check when it’s done
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