Engine's Eva Agent Resolves Half of All Chat Inquiries

Engine's help agent Eva, built on Salesforce Agentforce, resolves 50 percent of chat inquiries, per Salesforce's release.

How it works

Agent takes chat inquiries
Resolves half
Hands the rest to humans

Why it’s worth knowing

Half of all chats now end with the agent, no human involved.

Where it’s from

Summarized from a public post on aiweekly.co. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be

2The prompt, with the steps

3The check when it’s done

Upgraded prompts are coming soon.

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