CSX's Chessie Agent Pulls Up Live Shipment Details for Portal Customers

Railroad CSX embedded Chessie, an AI Studio agent, in its ShipCSX portal used daily by 7,000 customers. Shoppers ask in natural language to track a shipment or get FAQ answers; in the first 45 days over 1,000 customers used it across 4,000+ conversations and kept coming back.

How it works

Customer asks to track a shipment
Agent retrieves live details
Answers FAQs
Customers return repeatedly

Why it’s worth knowing

A freight railroad's customers keep returning to its AI agent on their own.

Where it’s from

Summarized from a public post on microsoft.com. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be

2The prompt, with the steps

3The check when it’s done

Upgraded prompts are coming soon.

Try next

WorkFind me 48 school-district customers and draft each pitch — one replied, booked and paid WorkThe AI audited my eBay store, found 28 listings going nowhere, and sold a bundle for me WorkWhatsApp agent qualified leads, sales reached 461 thousand reais WorkFive years of books rebuilt from 34,000 transactions across 27 statement formats

Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.