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Cancel my subscriptions — but let me click unsubscribe myself

WSJ columnist Nicole Nguyen asked Dots to cancel a handful of subscriptions but specified that she wanted to press the unsubscribe button herself. Dots loaded the correct account pages, pinged her when each was ready, and finished the job after her click.

How it works

  1. Ask Dots to cancel the subscriptions with the boundary that she clicks unsubscribe herself
  2. Agent navigates each service's account settings
  3. Agent pings her when a page is ready
  4. She clicks
  5. Agent completes the cancellation

Why it’s worth knowing

The user set a one-click boundary and the agent staged every cancellation right up to it.

Where it’s from

Summarized from a public post on wsj.com. See the original ↗

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