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Block or reissue my card through the support agent

Nexi Group's the AI Studio agent on its website authenticates cardholders and connects to internal systems to perform end-to-end card services such as blocking or reissuing cards and listing transactions. Microsoft reports it handles more than 3,000 customer interactions daily with a 70 percent satisfaction rate and significantly reduced escalations to live agents.

How it works

  1. Customer opens the agent on Nexi's website
  2. Agent prompts authentication for personalised services
  3. Retrieves only the documents and entitlements for that customer's card type
  4. Routes transactional requests through a secure integration layer
  5. Blocks or reissues the card or lists transactions
  6. Escalates to a live agent with context when needed

Why it’s worth knowing

The support agent does not just answer card questions — authenticated customers complete real card operations through it.

Where it’s from

Summarized from a public post on learn.microsoft.com. See the original ↗

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