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An AI listened to the first 10 seconds of a call and sent it to the right person

A call center replaced its press a number menu with a system that listens to what the caller says in the first 10 seconds and routes the call. Wrong transfers fell by almost 40%.

How it works

  1. A caller says what they need in the first 10 seconds
  2. The system works out what the call is about
  3. It sends the call to the right person

Why it’s worth knowing

Callers did not even notice the menu was gone. They just reached the right person faster.

Where it’s from

Summarized from a public post on reddit.com. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be
2The prompt, with the steps
3The check when it’s done
Upgraded prompts are coming soon.

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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.