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An AI coworker handles his mom's wedding venue inquiries and cut the reply time to five minutes

His mom runs a wedding venue in southern Italy and got 15 to 20 inquiry emails a day, each taking 20 to 30 minutes, which was 70 to 80% of her week. The AI coworker he built now works the inquiries inside her 10 year old booking system, which has no API, and she approves only special quotes. After three weeks the typical inquiry is processed within 5 minutes and the system saves her over 120 hours a month for about $350 a month.

How it works

  1. An inquiry email arrives
  2. Filters the agent set from past inquiries sort it
  3. The agent works the old CRM through a tool it uses to read the app
  4. It drafts the reply and questionnaire
  5. She approves quotes and special cases
  6. The rest runs on its own

Why it’s worth knowing

The booking system is 10 years old with no API, the exact setup that is supposed to block automation, and the agent works inside it anyway.

Where it’s from

Summarized from a public post on reddit.com. See the original ↗

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