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Zendesk's the AI-Powered Custom Agents Hit 1 Million Executions in Seven Weeks

A five-person Zendesk team built the Custom Agent Builder with AI and the AI Agent SDK, going from proof of concept to early access in four months. Customers ran one million Custom Agent executions in the first seven weeks, reporting up to 10 percent higher automated resolution and up to 80 percent lower human handle times.

How it works

  1. Five-person team builds agent builder
  2. Businesses define jobs, systems and guardrails
  3. Agents execute business-specific workflows

Why it’s worth knowing

A million agent runs in seven weeks, built by a five-person team.

Where it’s from

Summarized from a public post on zendesk.com. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be
2The prompt, with the steps
3The check when it’s done
Upgraded prompts are coming soon.

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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.