Work every support case I used to let go
A shopper who never used to bother chasing refunds now hands the AI every bad experience - crappy Instacart produce, a heat-press controller reading the wrong temperature - and the AI opens the case, tracks it, and responds to support until it is resolved.
How it works
- Describe the bad delivery or faulty product
- The AI opens the support case
- Tracks its status
- Responds to support messages
- Case resolved
Why it’s worth knowing
The behavior change is the story: a man who never claimed anything now claims everything, because the agent's persistence costs him nothing.
Where it’s from
Summarized from a public post on news.ycombinator.com. See the original ↗