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Restaurant owner's voice clone answers the phone so the crew never leaves the line

Palona built Cali BBQ owner Shawn Walchef an AI phone agent from his own voice, sampled from his YouTube videos, and it now answers the restaurant's phone as him. On Father's Day it fielded 150 calls without any staff stepping away from service, and the restaurant posted its biggest sales day ever at $26,000, up 18 percent on the year before.

How it works

  1. Palona samples the owner's voice from his YouTube videos
  2. Voice-clone phone agent is configured for the restaurant
  3. Agent answers incoming calls in the owner's voice
  4. On Father's Day it handles 150 calls during service
  5. Staff stay on food production all day

Why it’s worth knowing

Callers hear the owner himself pick up, because the agent is a clone of his voice taken from his own videos.

Where it’s from

Summarized from a public post on restauranttechnology.substack.com. See the original ↗

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