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My agent talked Amazon out of a $152.35 charge while I was offline

A man returned books that arrived late and Amazon said some were missing and tried to charge him $152.35 again. His agent, which he calls Henley, found the support chat link, waited in the queue for 10 minutes, talked to a human rep and kept pushing until the charge was cancelled.

$152.35

How it works

  1. Books arrive late and are returned
  2. Amazon says some are missing and tries to recharge $152.35
  3. The agent finds the support chat link
  4. It waits 10 minutes in the queue
  5. It talks to a human rep
  6. It keeps pushing until the charge is cancelled

Why it’s worth knowing

The agent sat in a support queue and argued with a human rep until the charge went away, all while its owner was offline.

Where it’s from

Summarized from a public post on bsky.app. See the original ↗

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