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My agent fought Amazon over a $152.35 recharge and got it canceled

His books arrived late and he returned them, but Amazon said some were missing and tried to charge him $152.35 again. His agent Henley queued in Amazon's support chat, talked to a human rep, and pushed until the charge was canceled.

$152.35

How it works

  1. Books arrive late and he returns them
  2. Amazon says some are missing and tries to recharge $152.35
  3. Henley finds the support chat link and waits in the queue for 10 minutes
  4. Henley talks to a human rep and pushes until the recharge is canceled

Why it’s worth knowing

The agent sat in Amazon's support queue for 10 minutes and argued with a human rep until the charge was dropped, all while he was offline.

Where it’s from

Summarized from a public post on bsky.app. See the original ↗

Upgraded prompt

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1Who the AI should be
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3The check when it’s done
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