My agent cancelled my Mint Mobile account over chat when they said I had to call

She asked the AI if it could cancel her Mint Mobile account. The company's chat agent had told her she needed to call in. She gave the AI her Mint details, the AI opened its own chat with the company and got the cancellation done, with no phone call and no talking to people herself.

How it works

She gives the AI her Mint account details
The AI opens a chat with Mint support
Works through the cancellation in chat
Account cancelled

Why it’s worth knowing

The company said a call was required. The agent got it done in the chat channel instead.

Where it’s from

Summarized from a public post on reddit.com. See the original ↗

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