My agency's AI blogs invented a lifetime warranty - and the AI told my customer
A garage leatherworker selling $60-$120 wallets (about $13k a month, three years in, his only income) pays a marketing agency $1,400 a month for eight blog posts a month, published straight to his site unchecked. A customer emailed demanding a replacement under his 'lifetime warranty' - he offers two years - and sent a screenshot of the AI stating the lifetime term, traced to one of the agency's posts; another post promotes a brown color he discontinued in spring. Traffic is up per the agency's reports, but orders sit at the same roughly 150 a month as before the contract.
How it works
- Sign a six-month agency contract at $1,400/month for eight posts a month
- Agency publishes AI-written posts directly to the site, unreviewed
- A customer cites the AI claiming a lifetime warranty
- Trace the claim to an agency post and find a second post promoting a discontinued product
- Compare reported traffic gains against flat order volume
Why it’s worth knowing
The hallucination came home: the agency's invented warranty was published on his own site, then the AI read it back to his customer as fact - with a screenshot.
Where it’s from
Summarized from a public post on reddit.com. See the original ↗