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The AI talked AT&T down in live chat and got me a $25 credit

Vinay Bhaskarla's AT&T internet bill jumped from $65.56 to $90.77 when a $20 promo ended, so the AI signed into his account, read 16 months of bills, and spent about 45 minutes in live chat with an AT&T agent. It turned down an $80 offer tied to changing how he pays, pushed a rival $50 fiber offer, and got a one time $25 credit, so his next bill is $65.77.

$25

How it works

  1. Sign into his AT&T account and read 16 months of bills
  2. Confirm the rise came from an expired $20 promo plus $5.21 nobody could explain
  3. Open live chat with an agent named Andi
  4. Turn down $80 a month tied to switching autopay from a debit card to a checking account
  5. Raise Optimum fiber at $50 a month for 1 Gig
  6. Stop the agent from changing the bill until the full details were shown
  7. He approves
  8. $25 courtesy credit applied with no plan change

Why it’s worth knowing

It held the line in a live chat for about 45 minutes and would not let the agent change the bill until its owner saw the full details first.

Where it’s from

Summarized from a public post on medium.com. See the original ↗

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