The AI talked a customer service agent into waiving my cancellation fee

He used AI to deal with a customer service agent about a cancellation fee he thought was unfair. The AI talked the agent into waiving the fee.

How it works

The AI talks with the company's customer service agent
The agent agrees to waive the cancellation fee

Why it’s worth knowing

He did not write the complaint himself. His agent argued with the company's own agent and got the fee dropped.

Where it’s from

Summarized from a public post on bsky.app. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be

2The prompt, with the steps

3The check when it’s done

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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.