The AI called Cigna about a six-month-old travel medical insurance claim, introduced itself

The author describes using AI to resolve a six-month-old travel medical insurance claim with Cigna. The AI called the insurer, was transparent about being an AI, conducted the call politely (impressing the representative), and — because final consent was required — called the author's phone and connected the parties so he could approve verbally.

$300

Where it’s from

Summarized from a public post on facebook.com. See the original ↗

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