Call Apple about my pending refund and hand over only for ID checks

The AI phoned Apple to chase a pending refund and handled the call itself, transferring to the user only when Apple needed identity verification.

This only partly worked. Read what happened before you try it.

How it works

Call Apple support
Work through the refund status
Bring the user in only for ID verification
Hand the call back

Why it’s worth knowing

The agent knew to conference the human in for the identity check and then take the call back.

Where it’s from

Summarized from a public post on muse.sbg.org. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be

2The prompt, with the steps

3The check when it’s done

Upgraded prompts are coming soon.

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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.