A support agent refunds small orders on its own and saves 40 minutes of sorting a day
An agent works his support queue and processes refunds on its own when the order is under $50 and inside 14 days. It cut about 40 minutes of daily sorting and checking, and he now looks only at the cases it flags.
How it works
- A refund request lands in the queue
- The agent checks the amount and the order date against his rules
- It processes refunds under $50 within 14 days itself
- Anything outside the rules is flagged for him
Why it’s worth knowing
The agent does not draft the refund reply. It sends the money back itself, inside limits he set.
Where it’s from
Summarized from a public post on reddit.com. See the original ↗